About Faay Auto Group – Your Trusted Car Partner since 2008

At Faay Auto Groep, quality, reliability, and personalized service are paramount. With over 15 years of experience in the automotive industry, we've become a trusted name for car maintenance, repairs, and vehicle inspections in the Utrecht region. Our passion for cars and dedication to customer satisfaction make us the ideal partner for all your automotive needs.

Our History and Experience

Faay Auto Groep was founded in 2008 with a clear vision: to provide honest, expert, and affordable automotive services to individuals and businesses in the Utrecht region. What began as a small workshop in Utrecht has since grown into a professional car company with several locations in IJsselstein, Houten, Vianen, Zeist, and Utrecht city center.

Throughout our 15-year history, we've helped thousands of satisfied customers with their car maintenance. Every day, we strive to build long-lasting relationships with our customers, based on trust, transparency, and professionalism. Many of our customers return to us for years, which, for us, is the best proof of the quality of our service.

Development and Growth

Over the years, we've continuously expanded and improved our services. We started as a general garage, but have evolved into a full-service automotive partner specializing in various areas:

• 2008-2010: Establishment and establishment of our first workshop in Utrecht, focusing on general maintenance and repairs
• 2011-2013: Expansion to APK inspections and obtaining RDW recognition as an official inspection station
• 2014-2016: Opening of second and third locations in IJsselstein and Houten, introduction of air conditioning service
• 2017-2019: Certification as a Bosch Car Service partner, expansion with diagnostic equipment and specialist training
• 2020-2022: Opening of Vianen and Zeist branches, introduction of online appointment system and digital service
• 2023-present: Investment in electric car technology, expansion of fleet management, focus on sustainability

Our Professional Team

At the heart of Faay Auto Groep is our team of passionate and qualified professionals. Each team member brings unique expertise and experience, but we all share the same dedication to quality and customer satisfaction.

Our Technicians

Our technical team consists of over 20 certified mechanics, each with their own specializations. From general maintenance to complex engine diagnostics and from tire service to electrical systems – our technicians master all aspects of modern automotive technology. They regularly undergo training and certifications to stay up-to-date with the latest developments in the automotive industry.

Key team members include:

• Jan de Vries – Chief mechanic and MOT inspector with 15+ years of experience, specialized in engine and transmission repairs
• Peter Jansen – Master Technician and diagnostics specialist, expert in modern electronic systems and hybrid technology
• Linda van Dam – Service Advisor and Customer Coordinator, your first point of contact for questions and appointments

APK inspectors

All our vehicle inspections are carried out by RDW-certified inspectors with years of experience. They are specially trained and certified to perform accurate, impartial inspections in accordance with the RDW's strict standards. Our inspectors undergo annual training and stay up-to-date on all updates to vehicle inspection regulations.

Continuing Education

The automotive industry is developing at a rapid pace. New technologies such as hybrid drives, electric motors, advanced safety systems, and connected car technology require continuous training. That's why we invest regularly in the training of our team:

• Annual technical training at Bosch and other suppliers
• Brand-specific certifications (Volkswagen, Audi, BMW, Mercedes, etc.)
• Courses in new technologies (electrical, hybrid, diagnostics)
• Safety training and occupational health and safety certifications
• Customer service and communication training

Certifications and Recognitions

Quality and reliability are our top priorities. This is underscored by our extensive certifications and recognitions from leading automotive industry bodies:

RDW Approved APK Inspection Station

All Faay Auto Groep locations are officially recognized by the RDW (Netherlands Vehicle Authority) as APK inspection stations. This means we meet the RDW's strict requirements for inspection stations, including facilities, equipment, procedures, and personnel. Our certification is reviewed and reassessed annually by the RDW.

BOVAG Membership

As a member of BOVAG, the trade association for mobility, we endorse the highest quality standards in the automotive industry. BOVAG members adhere to a strict code of conduct that guarantees transparency, honesty, and professional service. Customers of BOVAG garages enjoy additional protection through dispute resolution and warranty programs.

Bosch Car Service Partner

Faay Auto Groep is a certified Bosch Car Service Center. This certification guarantees that we work according to the quality standards of Bosch, one of the world's leading suppliers of automotive technology. We use original Bosch parts and tools and have access to the extensive Bosch knowledge network.

Brand Specific Certifications

In addition to our general certifications, our technicians hold various brand-specific certifications, including:

• Volkswagen Group (VW, Audi, Seat, Skoda) certified
• BMW/MINI specialist training
• Mercedes-Benz technical certification
• Toyota/Lexus hybrid technology
• Volvo electric vehicles

Our Facilities and Equipment

Modern cars require modern facilities. All Faay Auto Groep locations are equipped with state-of-the-art equipment and tools to provide optimal service.

Workshop Equipment

• Diagnostic equipment: Bosch FSA and brand-specific diagnostic systems for all modern and older vehicles
• MOT inspection: Complete RDW-approved APK inspection lanes with brake test benches, clearance and light testers
• Lifting bridges: Hydraulic 4-post and 2-post lifts for safe and efficient work
• Air conditioning service: Professional air conditioning service units for all refrigerant types (R134a and R1234yf)
• Tire service: Automatic tire mounting and balancing machines, TPMS service
• Brake service: Professional brake service equipment including bleeders and brake fluid testers
• Engine diagnosis: Oscilloscopes, compression testers, endoscopes and leak detection
• Alignment equipment: 3D wheel alignment systems for precise alignment

Customer facilities

We understand that a visit to the garage is part of your daily routine. That's why we offer comfortable waiting areas with:

• Free WiFi and charging points
• Coffee, tea and snacks
• Reading materials and workstations
• Children's play corner (in selected locations)
• Clean sanitary facilities
• Ample parking spaces

Our Values and Mission

Mission

Our mission is clear: we want to be the most reliable and customer-focused automotive partner in the Utrecht region. We strive to provide each customer with personal and professional assistance, honest advice, transparent communication, and excellent service at a fair price.

Core values

Reliability: We stand by our agreements and guarantees. If we say your car will be ready at a certain time, it will be. Our diagnoses are honest, and our advice is always in your best interest.

Craftsmanship: Cars are complex and require expert knowledge. Our team consists of certified professionals who understand their craft and practice it with passion. We continuously invest in knowledge and equipment.

Transparency: No surprises or hidden costs. We communicate clearly about what's needed, why it's needed, and what it will cost. You'll always receive a clear quote upfront.

Personal Service: Every client is unique and deserves personalized attention. We take the time to understand your situation and help you find the best solution for your specific needs.

Quality: We work exclusively with high-quality parts and adhere to factory specifications. Whether you choose original parts or premium brand alternatives, quality is guaranteed.

Sustainability: We take our environmental responsibility seriously. From proper waste management to advice on fuel-efficient driving and supporting the transition to electric vehicles.

Why Choose Faay Auto Group?

15+ Years of Experience

Experience counts in the automotive industry. With over 15 years of knowledge and experience, we've seen virtually every automotive problem. This experience allows us to diagnose quickly and accurately and repair efficiently.

All Brands and Models

Whether you drive a Volkswagen, BMW, Mercedes, Toyota, Volvo, Peugeot, Renault, or another brand, we know your car. Our extensive brand knowledge and modern diagnostic equipment allow us to handle all makes and models.

Competitive Prices

Quality doesn't have to be expensive. Thanks to efficient work processes, smart purchasing, and the absence of expensive showroom overhead, we can offer attractive prices without compromising on quality.

Flexible Appointments

Your time is valuable. That's why we offer flexible appointment times, including early morning and late evening (at selected locations). You can schedule an appointment 24/7 at a time that suits you using our online appointment system.

Replacement Transportation Options

We understand that you need to stay mobile. Depending on the service, we offer various options:

• On-call service for quick jobs (APK, minor services)
• Loan car (by appointment and subject to availability)
• Pick-up and delivery service within the region

Warranty on Work and Parts

We stand behind our work. All repairs and maintenance come with a warranty:

• 12 months warranty on labor
• 24-month warranty on parts (as per manufacturer's warranty)
• Additional warranty possible through BOVAG warranty scheme

Digital Service

In the digital age, you expect modern service. That's why we offer:

• Online appointment system – make appointments 24/7
• Digital vehicle inspection reports with photos
• SMS/email updates about the status of your car
• Online invoices and payment options
• Digital maintenance logbook

Our Service Area

Faay Auto Groep serves customers throughout the province of Utrecht and surrounding regions. Our five locations are strategically located for optimal accessibility:

Locations

• Utrecht Center: Ideal for residents of Utrecht city and immediate surroundings
• IJsselstein: Serves IJsselstein, Nieuwegein and surrounding villages
• Wooden: Centrally located for Houten, Bunnik and the Kromme Rijn region
• Vianen: Optimal for Vianen, Leerdam and the Vijfheerenlanden region
• Zeist: Serves Zeist, Driebergen, Doorn and the Utrechtse Heuvelrug

Accessibility

All locations are easily accessible by car and public transport:

• Ample parking at all locations
• Close to public transport (bus/train)
• Clear signage
• Accessible for disabled people

For Private and Business Customers

Private Service

For private car owners, we offer a complete package of maintenance, repairs, and vehicle inspections. Whether you drive a new lease car in need of maintenance or an older used car that requires occasional attention, we'll help you with personalized advice and service.

Business Fleet Management

Business customers with one or more company vehicles can count on professional fleet management:

• Dedicated account management
• Planned maintenance schedules
• Priority handling
• Detailed reporting per vehicle
• Invoice in name with payment terms
• Fleet discount for multiple vehicles
• 24/7 roadside assistance options

Our Services in Brief

Faay Auto Groep is your one-stop-shop for all automotive needs:

• Maintenance: Minor and major services, oil changes, maintenance according to factory schedule
• MOT inspection: Official RDW-approved inspections at all locations
• Repairs: From simple repairs to complex engine and transmission work
• Diagnosis: Professional diagnosis with modern equipment
• Tyres: Summer, winter and all-season tires, storage and change service
• Air conditioning service: Air conditioning check, filling and repair
• Exhaust: Exhaust systems and catalytic converters
• Brakes: All-round brakes, brake pads, brake discs
• Distribution: Replacing the timing belt and chain
• Electronics: Electrical systems, on-board computer, lighting
• Body: Mediation of damage and damage repair

Customer satisfaction is key

Our greatest pride is our high level of customer satisfaction. With an average rating of 9.2/10 based on more than 1,500 reviews, we are one of the highest-rated garages in the Utrecht region. This rating is the result of our daily commitment to quality and service.

What Customers Say

Our customers especially appreciate:

• Honest and transparent advice
• Expert and friendly staff
• Clear communication
• Fair prices without surprises
• Fast service and flexible appointments
• Neat and professional workshop

Sustainability and Social Responsibility

As a car repair shop, we have a responsibility to people and the environment. We take this responsibility seriously:

Environmental care

• Correct disposal and recycling of waste oil, fluids and parts
• Use of environmentally friendly cleaning products
• Energy-efficient lighting and equipment
• Minimizing waste and optimizing recycling

Electric Driving

We support the transition to cleaner mobility. Our team is trained in the maintenance of electric and hybrid vehicles. We are happy to advise customers on the possibilities of electric driving and the maintenance requirements of electric cars.

Social Involvement

As a local company, we feel connected to the community. We support local initiatives, sponsor sports clubs, and offer internships to technical students.

Contact and Accessibility

Do you have questions or would you like to schedule an appointment? You can reach us in several ways:

By telephone

Call us during office hours for questions, advice, or to schedule an appointment. Our team is ready to assist you.

• Monday – Friday: 9:00 – 18:00
• Saturday: 9:00 AM – 1:00 PM (selected locations)

Online Appointment

Schedule an appointment 24/7 online through our user-friendly system. Choose your location, desired service, and a time that suits you. You'll receive immediate confirmation.

E-mail

For non-urgent questions, please email us. We aim to respond within 24 hours.

Visit

Of course, you're also welcome to visit us. Our service advisors are happy to help you with advice or to schedule an appointment.

The Future of Faay Auto Group

We continue to develop and improve. In the coming years, we will continue to invest in:

• Training in new technologies (electric, hydrogen, autonomous systems)
• Expanding our electric vehicle service capacity
• Further digitalization of customer processes
• Sustainability and energy transition
• Improving customer facilities

Our commitment remains unchanged: professional, reliable and personalized service to every customer, every day.

Come and Get to Know Us

Whether you're a new customer or a long-time customer, we invite you to discover Faay Auto Groep. Experience our professional service, friendly staff, and modern facilities for yourself. Schedule an appointment today and discover why thousands of customers trust us for their car maintenance.

Faay Auto Groep – Your car in trusted hands since 2008