Certifications, Accreditations, and Quality Standards | Faay Auto Group
Quality, reliability, and craftsmanship aren't empty promises at Faay Auto Groep. Our extensive certifications and official recognition from leading automotive industry bodies are proof of our professional standards. With RDW recognition at all five locations, BOVAG membership, and Vakgarage certification, we guarantee the highest quality automotive service in the Utrecht region. On this page, you'll find a transparent overview of all our certifications, what they mean, and why they're important for your safety and trust.
RDW Approved APK Inspection Station – Official Certification
All five branches of Faay Auto Groep – Utrecht, IJsselstein, Houten, Vianen and Zeist – are officially recognized by the Dutch Vehicle Authority (RDW) as an APK inspection station. This recognition is mandatory to perform official APK inspections and is an important quality mark that guarantees that we meet all legal requirements.
What does RDW recognition actually mean?
RDW recognition for periodic vehicle inspection stations isn't a formality, but a strict certification that demonstrates that a garage meets all legal requirements for conducting periodic vehicle inspections. Obtaining and maintaining this recognition requires continuous investment in equipment, training, and quality assurance.
To obtain and maintain our RDW recognition, we must meet strict conditions at all locations:
- Facilities and Infrastructure: Each workshop must meet specific requirements regarding space, lighting, floor space, accessibility and safety features according to RDW guideline 01-01-52
- RDW-approved Equipment: All inspection equipment must be RDW approved and calibrated at least annually by an approved calibration company.
- Qualified Personnel: APK inspections may only be carried out by RDW-approved inspectors who have completed the official APK training and follow annual refresher training
- Strict Procedures: Work must be carried out in accordance with the official APK inspection manual and all RDW regulations without exception.
- Digital Administration: All inspections must be correctly registered in real time in the central RDW system (MOVA system)
- Quality system: The inspection station must have a documented quality system and is inspected by the RDW at least once every three years
- Independence: Inspectors must be able to operate objectively and independently without commercial pressure
Our RDW-approved inspection equipment
To meet the strict RDW requirements, all our locations are equipped with professional, RDW-approved inspection equipment from leading brands such as MAHA, Sherlog, and RAV:
- Roller brake test bench (MAHA IW7): For precise measurement of braking force, braking deceleration, and brake balance of all wheels. Calibrated to ±2% accuracy.
- Backlash Detector (Sherlog HD): For detecting play in suspension, steering, drive shafts and wheel bearing systems with an accuracy of up to 0.1 mm.
- Automatic Light Tester (MAHA LT1000): To check the height, power and adjustment of all lights (high beam, low beam, fog lights)
- 4-Gas Emission Analyzer (Bosch BEA 850): For measuring CO, HC, CO2 and O2 exhaust gas emissions from petrol engines according to Euro 6 standards
- Soot meter (Bosch RTM 430): For measuring soot values in diesel vehicles according to the free acceleration method
- Hydraulic Lift with Bottom View: For safe inspection of the underside of the vehicle with optimal lighting and accessibility
- Decibel meter (Class 1): For noise measurement of exhaust systems (max. 99 dB for passenger cars)
- Tire tread gauge: Digital measurement of tread depth (minimum 1.6 mm required)
- OBD-II Diagnostic System: For reading error codes and emission-related systems
All this equipment is calibrated and inspected at least once a year by an independent calibration company recognized by the RDW (Netherlands Vehicle Authority). Calibration certificates are retained and are available for inspection upon request. We also perform daily functional checks to ensure all equipment is operating optimally.
Our RDW-approved inspectors
We work at Faay Auto Group 8 RDW-approved APK inspectors Spread across our five locations. Each of them has successfully completed the official APK inspector training at an accredited training institute and receives annual refresher training to stay up-to-date on changes in APK regulations and new vehicle technologies.
The APK inspector training is intensive and includes:
- Theoretical knowledge of all vehicle systems and safety aspects
- Thorough knowledge of the Periodic Inspection Regulation (RPK)
- Practical training in the use of inspection equipment
- Classification of defects (minor, serious, dangerous)
- Objectivity and independence in assessment
- Customer service and communication skills
- Final exam (theory and practical) with a minimum 80% pass rate
Our inspectors are specifically trained to:
- To carry out objective and impartial inspections without commercial influence
- All 148 MOT checkpoints must be checked accurately in accordance with current guidelines
- Correctly classify defects according to the RDW severity classification
- To provide customers with clear and understandable advice about any defects and repairs
- All findings must be recorded correctly and completely in the RDW MOVA system
- To act in accordance with the APK Code of Conduct: fair, transparent and customer-friendly
Our head inspectors:
- Jan de Vries – RDW-approved since 2011, 15+ years of experience, Utrecht location
- Peter Jansen – RDW-recognized since 2013, Master Technician certification, all locations
- Mark van der Berg – RDW-approved since 2015, Bosch Diagnostic Specialist, IJsselstein branch
Why is RDW recognition important for you as a customer?
As a customer, you benefit directly and measurably from our RDW recognition:
- Legal Certainty: You know that the inspection is carried out according to the official legal standards and that your inspection certificate is legally valid
- Objectivity Guaranteed: RDW-approved inspectors are legally obliged to operate independently and objectively, without commercial pressure
- Professional Expertise: The inspection is carried out by professionally trained and annually retrained personnel
- Certified Equipment: The measuring equipment used is RDW approved, calibrated and reliable
- Direct RDW Registration: Your inspection is immediately registered digitally with the RDW, no more paperwork required
- Official Legal Force: The APK inspection certificate has official status and is recognized by insurers and the police.
- Consumer Protection: If you have any complaints, please contact the RDW complaints service
- Uniform Standard: Every RDW-approved garage uses the same inspection standards, no arbitrariness
BOVAG Certified Automotive Company – Member since 2008
Faay Auto Groep has been a proud member of BOVAG, BOVAG, the largest and oldest trade association for mobility in the Netherlands, represents more than 8,000 businesses in the automotive sector and has stood for quality, reliability, and professional craftsmanship since 1895.
What does BOVAG membership mean?
BOVAG (the Interest Group for Car Dealers and Garage Owners) is the leading trade association for companies active in the mobility sector. BOVAG membership is not automatic – companies are screened and must meet strict admission requirements. BOVAG members endorse the BOVAG Code of Conduct and adhere to high quality and integrity standards.
BOVAG Code of Conduct – Your Guarantees
As a BOVAG member, we have signed the BOVAG Code of Conduct. This code of conduct guarantees you, as a customer, the following:
- Transparent Price Quote: You'll always receive a clear and detailed quote upfront. No hidden costs, no surprises afterward.
- Professional Competence Guaranteed: Work is carried out exclusively by certified and trained professionals with demonstrable certifications
- Quality parts: We use only high-quality parts that meet or exceed OEM specifications. You always have the freedom to choose between original, OEM, or high-quality alternatives.
- Written Guarantee: You will receive a written guarantee on work performed and parts supplied (minimum 3 months or 5,000 km)
- Professional Complaints Handling: Complaints are taken seriously and answered substantively within 5 working days
- Independent Dispute Resolution Committee: In case of unresolved disputes, you can contact the independent Automotive Services Disputes Committee (costs €50, refundable if you are right)
- Fair Dealing: Fair and respectful treatment, without misleading advertising or aggressive sales tactics
- Privacy Protection: Careful handling of your personal data in accordance with GDPR legislation
BOVAG Warranty and Roadside Assistance Scheme
As a BOVAG garage we can provide you with the BOVAG Warranty and Roadside Assistance This scheme offers additional protection on top of our standard work guarantee:
- Extended Warranty: Up to 24 months warranty on major repairs (engine, transmission)
- European Coverage: The warranty applies to all BOVAG garages in the Netherlands and affiliated garages throughout Europe.
- Roadside assistance 24/7: Free roadside assistance in the Netherlands and Europe in case of defects in repaired parts
- Replacement Transport: In case of long-term repairs under warranty, you will receive replacement transportation
- Bankruptcy protection: Protection of your payment in the event of bankruptcy of the garage (up to €4,500)
- Free Expertise: In the event of warranty disputes, BOVAG will conduct an investigation free of charge
BOVAG Quality Controls – Mystery Guest Program
BOVAG regularly conducts unannounced quality inspections for its members through the Mystery Guest program. This secret customer visits the garage, has a service performed, and rates the garage on:
- Customer friendliness and service orientation
- Transparency of pricing and invoicing
- Professionalism and quality of work
- Compliance with the BOVAG code of conduct
- Cleanliness and professionalism of business operations
Faay Auto Groep consistently scores above 8.5/10 in these Mystery Guest inspections, demonstrating that we deliver on our quality promises in daily practice.
Dispute Resolution Committee – Independent Judiciary
If, against all expectations, you are not satisfied with our services and we cannot reach an agreement, you, as a customer of a BOVAG garage, can call on the independent Automotive Services Dispute Committee. This committee will issue a decision on your complaint within three months. The decision is binding on both parties.
This is a unique form of consumer protection available only at BOVAG garages. It gives you the assurance that an independent body will always review your complaint.
Vakgarage Netherlands – Quality Mark
In addition to our RDW and BOVAG certifications, we are also affiliated with Vakgarage, a quality mark for independent car dealerships in the Netherlands. Vakgarage stands for craftsmanship, fair prices, and personal service.
The Vakgarage quality mark guarantees:
- Brand specialist: We work on all car brands and have brand-specific diagnostic systems
- Modern Equipment: Investing in the latest diagnostic and repair equipment
- Trained Personnel: Continuous training and further training of our mechanics
- Fair Prices: No dealer prices, but transparent and competitive rates
- Quality parts: Original or equivalent parts from A-brands
- Factory Warranty Retention: Maintain according to factory instructions, warranty remains valid
Technician Certifications – Individual Expertise
Our quality is determined by the expertise of our people. All mechanics at Faay Auto Groep hold at least a Level 3 MBO Automotive Technician diploma, and most hold a Level 4 (First Automotive Technician) diploma. We also invest regularly in additional certifications and specializations.
Our Technical Specialists and Their Certifications
- Jan de Vries – APK inspector and chief mechanic
- RDW Approved APK Inspector (since 2011)
- MBO Level 4 First Automotive Technology
- Bosch Diesel Systems Specialist (Common Rail)
- Engine Specialist Certification
- Transmission Specialist (manual + automatic)
- VCA Basic Safety
- Peter Jansen – Master Technician
- MBO Level 4 First Automotive Technology
- Bosch Master Technician certification
- Hybrid and Electric Vehicle Specialist (HV-qualified)
- Diagnostic Specialist Certification (Bosch ADS)
- Air Conditioning Technician F-gas certification
- VCA-VOL Safety
- Mark van der Berg – Lead Diagnostic Technician
- MBO Level 4 First Automotive Technology
- Bosch ADS Diagnostic Specialist
- VAG (VW/Audi/Skoda/Seat) Specialist
- Mercedes-Benz Certified Technician
- BMW Diagnostic Training
- ADAS Calibration Specialist
- Linda van Dam – Service Advisor
- NCOI Service Excellence certification
- Automotive Service Advisor Training
- Technical knowledge of passenger cars
- Customer Service and Communications
- Sandra Bakker – Parts Specialist
- Parts Specialist Certification
- Automotive Parts Knowledge
- TecDoc and Catalog Specialist
- Inventory Management
Specialist Technical Certifications
In addition to basic automotive certifications, our mechanics hold the following specialist certifications:
- Bosch Diagnostic Specialist (ADS): 3 mechanics certified in advanced vehicle diagnostics
- Hybrid and Electric Vehicles (HV): 2 technicians are HV qualified and are permitted to work on high-voltage systems (up to 1000V)
- F-gases Certification: All technicians who work on air conditioning systems are F-gas certified (legally required)
- ADAS Calibration: 2 technicians are specialized in calibrating Advanced Driver Assistance Systems (cameras, radar, lidar)
- Diesel Specialist: 3 technicians with specific Common Rail and AdBlue expertise
- Transmission Specialist: 2 mechanics with DSG/Powershift and CVT expertise
- VCA Safety: All mechanics have at least VCA Basic, head mechanics have VCA-VOL
Equipment and Equipment Certifications
Quality requires not only skilled mechanics, but also the right tools and equipment. Faay Auto Groep invests regularly in professional, certified diagnostic and repair equipment.
Diagnostic Systems and Software
- Bosch KTS Diagnostic System: Professional diagnostic computers at all locations with access to all vehicle manufacturers (OE-level diagnostics)
- Autel MaxiSys Elite: Advanced diagnostic system with programming and coding functions
- Hella Gutmann Mega Macs: System diagnostics and service reset
- Mercedes-Benz Star Diagnosis: Original Mercedes diagnostic system
- VAG ODIS Diagnostic: Original VW/Audi/Skoda/Seat diagnostic system
- TecDoc and ALLDATA: Complete technical information and parts catalogues
Specialized Repair and Test Equipment
- 4-Wheel Alignment System (Hofmann Geoliner 650): Computer-controlled wheel alignment for optimal tire wear and road holding
- Air Conditioning Service System (Bosch ACS 652): For air conditioning diagnosis, cleaning, vacuuming and refilling with R134a and R1234yf refrigerant
- Brake fluid changer: For complete replacement of brake system fluid
- Transmission Flushing System: For changing automatic transmission oil
- Injector Cleaner and Tester: For cleaning and testing petrol and diesel injectors
- AdBlue Service Equipment: For diagnosis and service of SCR systems
- ADAS Calibration Frame: For calibration of driver assistance systems (camera, radar)
- Oscilloscope and Multimeter: For electrical diagnosis at component level
Lifts and Workshop Equipment
- 24 RDW-approved lifting bridges: Spread over 5 locations, annually inspected according to NPR 6380
- Hydraulic 2-Column Lifts: Capacity 4,000 kg, including arm extensions
- 4-Column Lifts: For large vehicles and buses
- Mobile Lifts: For quick inspections and tire service
- Motor lifting (500kg – 2000kg): For engine and transmission work
- Transmission Jacks: For safe disassembly of transmissions
Insurance Company Accreditations
Faay Auto Groep is recognized by all major insurance companies in the Netherlands. This means that repairs we carry out are accepted by your insurer and you won't have any problems with your insurance.
Recognized by, among others:
- ANWB Insurance
- Allianz Direct
- Central Management
- Interpolis
- National Netherlands
- OHRA
- Real
- Unigarant
- InShared
- FBTO
For damage repairs, we collaborate with official damage assessment agencies and follow the guidelines of the FOCWA (Car Body Industry Association).
Quality Standards and Procedures
Quality isn't a coincidence; it's the result of systematic work according to established procedures and standards. At Faay Auto Groep, we work according to documented quality procedures.
Our Quality Procedures
- Intake procedure: Each car is photographed upon acceptance and a damage inspection report is made
- Diagnosis protocol: Systematic diagnosis according to fixed steps: visual inspection, reading error code, measurements, testing, conclusion
- Price quote: Written price quote in advance with specification of labor and materials
- Approval: No work without explicit approval from the customer
- Workshop order: Each repair is carried out according to a documented workshop order
- Quality control: Every repair is checked by a second mechanic (4-eye principle)
- Test drive: A test drive is carried out as standard after major repairs
- Final inspection: Before delivery, a final inspection is carried out for functionality and neatness
- Customer communication: In case of additional work or deviations, the customer will be informed immediately
Parts Sourcing and Quality
We work only with reliable parts suppliers and apply strict quality standards for all parts:
- Original Parts: Direct from the car manufacturer, 100% fit and quality
- OEM Parts: Produced by the same supplier as the original, often identical but cheaper
- A-brand Alternative: Quality brand parts from renowned manufacturers such as Bosch, Brembo, SKF, Monroe, Sachs, Continental, etc.
We DO NOT use cheap C-brand parts from unknown sources. Quality always comes before price. You'll always have a choice between original, OEM, and A-brand alternatives with a transparent price comparison.
Environmental and Sustainability Certifications
Faay Auto Groep takes its social responsibility seriously and works according to environmentally friendly procedures:
- ARN (Auto Recycling Nederland): Connected for responsible processing of end-of-life vehicles
- WAMOS (Environmentally Friendly Wastewater Collection and Separation Workshop): Separate wastewater drainage system
- F-gases Registration: Registered with RDW for responsible handling of air conditioning coolants
- Waste Oil Collection: Certified disposal of used oil and filters
- Battery Recycling: Submission to Stibat for responsible battery recycling
- Tire Recycling: Delivery to VACO for 100% recycling of old tires
- LED Lighting: Energy-efficient workshop lighting at all locations
Why Choose a Certified Garage?
You can choose to have your car repaired at a non-certified garage, but that carries risks. With a fully certified garage like Faay Auto Groep, you benefit from:
- Safety: Your car will be inspected and repaired according to legal standards
- Quality guarantee: Written warranty on work and parts
- Craftsmanship: Work is carried out by certified specialists
- Modern Equipment: Diagnosis and repair with professional, calibrated equipment
- Factory Warranty Retention: Maintenance according to factory instructions
- Insurance Recognition: No problems with your car insurance
- Consumer protection: Complaints procedure and dispute committee
- Transparency: Clear price quote and communication
- Reliability: Objective inspections without commercial pressure
Frequently Asked Questions about Our Certifications
Will my factory warranty be retained if I have my maintenance done by you?
Yes, absolutely. The factory warranty remains valid when you have maintenance performed at an independent garage, provided the maintenance is carried out according to the manufacturer's instructions. At Faay Auto Groep, we work according to the maintenance intervals and procedures prescribed by the car manufacturer. We use parts that meet factory specifications (OEM or higher) and document all work in your maintenance log and digital system. Since EU regulations in 2002 (Block Exemption Regulation), car manufacturers are no longer permitted to require maintenance to be performed at the dealership. You are therefore free to choose where you have your car serviced.
How often is your inspection equipment checked?
At least once a year by an independent party. All vehicle inspection equipment (brake tester, clearance detector, light tester, emissions analyzer, etc.) must be calibrated at least once a year by an accredited calibration company, according to RDW regulations. This calibration is documented, and the certificates are retained. We also perform daily functional checks before commencing inspections. The RDW may visit unannounced at any time to inspect the equipment. If any deficiencies are found, the RDW accreditation will be revoked immediately.
What is the difference between BOVAG and RDW recognition?
Both are complementary but different. RDW recognition is a legal requirement for conducting periodic vehicle inspections (APKs). It's a technical certification that focuses on the quality of inspections. BOVAG membership is voluntary and covers all aspects of business operations: customer service, transparency, warranty arrangements, and dispute resolution. An RDW-certified garage can be a non-BOVAG member (and vice versa). At Faay Auto Groep, we hold both certifications, so you benefit from both technical quality (RDW) and consumer protection (BOVAG).
Do your mechanics specialize in specific car brands?
Yes, we have brand specialists. While all our mechanics are broadly trained and can work on all brands, some have specialized in specific brands. For example: Mark van der Berg is a VAG specialist (VW, Audi, Skoda, Seat) and Mercedes-Benz certified. Peter Jansen specializes in hybrid technology (Toyota, Lexus, Honda). Jan de Vries has extensive experience with French brands (Peugeot, Renault, Citroën). For complex brand-specific problems, the repair will be assigned to the mechanic with the most expertise in that brand.
What happens if I am not satisfied with the service?
Then we have a structured complaints procedure. If you are dissatisfied, please report it to our service advisor or branch manager. We take your complaint seriously and will respond substantively within 5 business days. In most cases, we can reach a resolution amicably. If that doesn't work, as a customer of a BOVAG garage, you can appeal to the independent Automotive Services Dispute Committee. This committee will assess your complaint objectively and issue a binding decision within three months. The fee is €50 (refundable if you win). This is a unique form of consumer protection available only at BOVAG garages.
Can you also work on hybrid and electric cars?
Yes, we are HV-qualified. Two of our technicians (Peter Jansen and Mark van der Berg) have completed official HV (High Voltage) training and are certified to work safely on high-voltage systems in hybrid and fully electric vehicles. They are authorized to work on systems up to 1000V. For hybrid and electric vehicles, we have specialized insulating tools, high-voltage measuring equipment, and safety protocols. We can perform maintenance, repairs, and MOT inspections on all common hybrid and electric models (Tesla, Nissan Leaf, BMW i3, VW ID series, Toyota Prius, Hyundai/Kia EV, etc.).
How can I be sure that you inspect objectively and do not push repairs?
This is regulated by law and is monitored. RDW-certified inspectors are legally required to perform objective and independent inspections. Inducing unnecessary repairs is prohibited and can lead to withdrawal of the inspector's certification and fines of up to €20,000. The RDW regularly conducts inspections, both announced and unannounced. In addition, the RDW may perform follow-up inspections to verify that the inspection was carried out correctly. At Faay Auto Groep, we maintain a strict separation between inspection and repair: the inspector provides objective advice, and you decide whether to have the repair carried out (at our premises or elsewhere). We are known for our honest inspections – sometimes we even say that a repair is not urgent and can wait a little longer.
Why should I choose a BOVAG garage instead of a cheaper garage?
Quality, reliability and consumer protection. At a BOVAG garage, you might pay a little more than at the cheapest, but you get a lot in return: certified mechanics, high-quality parts, a written warranty, transparent pricing, professional equipment, and the security of the BOVAG code of conduct. You also have access to the independent Dispute Resolution Committee for disputes. Cheaper garages often use inexperienced mechanics, inferior parts, and lack quality control. A poor repair will ultimately cost you more than a proper repair at a certified garage. At Faay Auto Groep, we believe: not the cheapest, but we do offer the best value for money.
Contact and Verification
You can verify all our certifications and accreditations yourself:
- RDW recognition: Check our accreditation on www.rdw.nl under Approved companies
- BOVAG membership: Find us via www.bovag.nl under Find a BOVAG garage
- Request Certificates: You can request copies of our certifications via contact@faayautogroep.nl
Visit one of our five locations and see for yourself our professional workshops, modern equipment and view our certifications prominently displayed in our showrooms.
Schedule Your Appointment with a Certified Specialist
Experience the difference of a fully certified garage for yourself. Whether it's an MOT inspection, maintenance, repairs, or diagnostics – at Faay Auto Groep, quality, safety, and your trust are our top priorities.
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